Privacy Policy
This Policy explains what information FibreTempo handles, why it is used and the choices available to you.
1. Who we are
The UGC Playbook LTD, company number 16626561, is the controller responsible for FibreTempo. Our registered address is 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom.
2. Scope
This Policy applies to the FibreTempo mobile application, website and support communications. App-store operators and other third parties process information under their own policies.
3. Information we handle
Information you provide
- preferred name and optional profile details;
- foods selected during onboarding, food logs, portions, favourites and recent foods;
- goals, opening range, pace, reminder and accessibility settings;
- account or sign-in information if account access is offered and you choose to use it;
- messages and attachments you send to support.
Information generated through use
- daily fibre totals, remaining gap, consistency, plant-variety and ecosystem progress;
- subscription entitlement or purchase status;
- app version, device type, operating system, language, crash and performance diagnostics where available.
Optional permissions and integrations
If you enable notifications, voice assistants, shortcuts, health integrations, cloud sync or similar platform features, the app will request the relevant permission and use only the information required for the feature shown.
4. How we use information
- to provide food logging, calculations, personalised ranges and progress views;
- to remember settings, favourites and recent foods;
- to verify paid access and restore purchases;
- to send reminders you choose to enable;
- to provide support, troubleshoot and maintain reliability;
- to prevent fraud, protect security and comply with legal obligations;
- to improve the app using aggregated or appropriately limited diagnostic information.
5. Legal bases for UK and EEA users
Where UK GDPR or EU GDPR applies, we rely on:
- Contract — to provide app features, purchases and support you request;
- Legitimate interests — to secure, maintain and improve FibreTempo, balanced against your rights;
- Consent — for optional permissions, notifications, analytics or integrations where consent is required;
- Legal obligation — where we must retain or disclose information by law.
6. Local storage and optional sync
FibreTempo is designed so core history can be stored on your device. Where the app offers cloud sync or your operating system backs up app data, information may also be processed by Apple, Google or another platform provider under your account settings and their privacy policy.
You can use in-app erase controls where available and manage platform backup or sync through your device settings.
7. Subscriptions and payments
Apple App Store or Google Play processes purchases and billing. We may receive transaction identifiers, subscription status, product, renewal or expiry information needed to unlock access and provide support. We do not receive your full payment-card details.
8. Third-party services
Depending on the production version and features you enable, limited information may be processed by:
- Apple or Google for app distribution, purchases, sign-in, backup, sync, notifications and platform features;
- hosting and domain providers for delivery of the website;
- crash-reporting or diagnostics providers used to maintain stability;
- email or support providers used to respond to requests.
We require providers to process information for the agreed service and not for their own direct marketing.
9. Health and sensitive information
Food logs, dietary patterns and optional health-integration data can be sensitive. FibreTempo does not sell this information, use it for targeted advertising or share it with data brokers. If a health integration is offered, the permission screen will identify the data types requested and the purpose.
10. Website data and cookies
The current static marketing website does not use advertising cookies or behavioural advertising. Hosting providers may process basic server logs such as IP address, browser, device type, requested page, time and security events. If analytics or non-essential cookies are added later, this Policy and any consent controls will be updated before use where required.
11. Sharing and disclosure
We may share limited information with service providers acting on our instructions, app-store operators, professional advisers, regulators or law enforcement where legally required, or a successor in a business reorganisation subject to appropriate safeguards.
We do not sell personal information or share it with third parties for their own direct marketing.
12. Retention
We keep information only for as long as necessary for the purpose collected, to provide the service, resolve support issues, meet legal obligations and establish or defend legal claims. Local app history remains until you erase it, uninstall the app, reset the device or platform backup/sync rules remove it. Support records may be retained for a reasonable period after resolution.
13. Security
We use reasonable technical and organisational safeguards appropriate to the nature of the information. No storage or transmission method is completely secure, so absolute security cannot be guaranteed.
14. Your rights and choices
Depending on your location, you may have rights to access, correct, erase, restrict or object to processing, withdraw consent, or receive a portable copy of information. You may also complain to the UK Information Commissioner’s Office or your local supervisory authority.
You can manage notifications, health permissions, voice features, backup and sync through the app or device settings.
15. Account and data deletion
Where an account or cloud record exists, you can request deletion using the in-app control where available or by following our Privacy Choices and Data Deletion instructions. We may need to verify your identity. Some records may be retained where required by law or necessary to prevent fraud and resolve disputes.
16. Children
FibreTempo is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.
17. International transfers
Some providers may process information outside the United Kingdom or EEA. Where required, we use recognised safeguards such as adequacy regulations or approved contractual protections.
18. Changes to this Policy
We may update this Policy when data practices, features, providers or legal requirements change. The effective date will be updated, and additional notice will be provided where required.